A deposit of the equivalent to one night’s stay is required to confirm the booking. Payments can be made via credit/debit cards (£1 charge) by phone through our website or by BACS transfer. Please note all payments/deposits are non-refundable. Accounts must be paid on arrival by cash or credit card.
If a booking is cancelled with less than 72 hours notice, or if there is a ‘no-show’, then the full amount of the booking fee shall be taken from all credit/debit cards.
De Lovely is a “no-smoking” hotel and guests are asked to respect this. However, anyone found smoking or suspected of smoking (i.e. room smelling of smoke after departure) will be automatically charged £100 (via credit/debit cards) for fumigation costs and will not be allowed to stay at De Lovely in the future.
Check in is available between 2pm-5pm on day of arrival or at an alternative time pre arranged with the proprietors. Please note that check in prior to 2pm will not be possible ( unless arranged with proprietors prior to the day of arrival). Rooms must be vacated by 10 am on day of departure and 11am on Sunday’s, if not a late check out fee will be applied. The proprietors cannot be responsible for loss or damage of guest’s property during their stay.
The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is a part to that contract cause any detriment to the well-being or comfort of other guests, or causes damage to the hotel and its fixtures and fittings or the proprietors.
De – Lovely operates a strict anti discrimination policy and zero tolerance drugs policy. We reserve the right to refuse admission at check in or later to any person deemed irresponsible due to drugs or alcohol .
Please note that we have limited facilities for babies or small children and we do not accept group bookings of more than 6 people (unless the whole hotel has been booked directly through the proprietors for exclusive use. If guests book individually to enable a group (larger than 6) to stay – we will cancel bookings as the guests would have breached these Terms and Conditions and therefore lose their deposits.
By making a booking via the proprietor or any online agency you are agreeing to these terms and conditions, which supersede the terms and conditions of any agent or online booking site other than ourselves at www.delovelyhotel.co.uk