A deposit of the equivalent to 50% is required to confirm the booking. Payments can be made via credit/debit cards by phone through our website or by BACS transfer. Please note all payments/deposits are non-refundable. Accounts must be paid on arrival by cash or credit card.
If a booking is cancelled with less than 8 weeks or if there is a ‘no-show’, then the full amount of the booking fee shall be taken from all credit/debit cards.
De Lovely is a “no-smoking” hotel and guests are asked to respect this. However, anyone found smoking or suspected of smoking (i.e. room smelling of smoke after departure) will be automatically charged £100 (via credit/debit cards) for fumigation costs and will not be allowed to stay at De Lovely in the future. A damages deposit of £50 is payable on arrival and returned after a room check.
Check in is available between 2pm-5pm on day of arrival or at an alternative time pre arranged with the proprietors. Please note that check in prior to 2pm will not be possible ( unless arranged with proprietors prior to the day of arrival). Rooms must be vacated by 10.30 am on day of departure. if not a late check out fee will be applied. The proprietors cannot be responsible for loss or damage of guest’s property during their stay.
The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is a part to that contract cause any detriment to the well-being or comfort of other guests, or causes damage to the hotel and its fixtures and fittings or the proprietors.
De – Lovely operates a strict anti discrimination policy and zero tolerance drugs policy. We reserve the right to refuse admission at check in or later to any person deemed irresponsible due to drugs or alcohol .
Please note that we do not accept bookings for groups of more than 2 people even if bookings are made separately. People aged 25 or under are not permitted to stay as guests. The deposit will not be returned if these conditions are not met.
By making a booking via the proprietor or any online agency you are agreeing to these terms and conditions, which supersede the terms and conditions of any agent or online booking site other than ourselves at www.delovelyhotel.co.uk